Here at Straightforward Consultancy, like the whole UK business community, we were affected by the Covid-19 pandemic and it did impact the way we run our business, and the way we go about our daily lives. In terms of our business, we are fortunate, in that most of our communication with existing customers and the logistics community is by phone, internet and email and so we have not had to make major changes to our processes.
During Covid, our customers followed the same path as most other businesses, asking their staff to work remotely and so the periodic support visits we used to undertake were put on hold, although things are now much easier and we can meet as we did before, following the basic protocols.
So, in summary, although we aren’t customer-facing, like a retail outlet or a bank, we want to play our part in making our customers feel safe whilst at the same time maintaining a full service to them in these challenging times, and we will continue to follow all Government advice as it evolves.
"It is a pleasure to work with Andy who is professional, driven and easy to get on with” Paul Critchlow, Managing Director, Distinctive Medical Products, Runcorn
“We did not know we had a problem with our import shipping until Andy Cliff came to visit and offered us an overview of all of our overseas transport requirements” Richard Brown, Managing Director, Abbey England, Knutsford
“I am writing to thank you for all the work you have done for my company since we started working together in 2017. You have made our incoming freight more “straightforward” and we now know that we get the most favourable prices” Paul Hornby, Managing Director, Foilco, Warrington
“A high recommendation goes out to Andy and SCL from a very satisfied customer Middleby UK” Mark Daintith, Purchasing Manager, Middleby UK, Warrington
“I would certainly recommend Andy to any company looking to improve cost and service in the logistics area, especially in these uncertain times” Rob Laird, Finance Director, Uren Food Group, Neston
“Not everyone has time to scrutinise invoices to check the costs are correct, especially when the freight forwarders try to bamboozle you with trade jargon” Neil Barlow, Director, New World Air Brake, Warrington
“What really surprised us was that as well as achieving savings of almost 50% on our freight costs, we also saw marked improvements in the service levels” Steve Goldstraw, Managing Director, Staffordshire Hydraulic Services, Stoke-on-Trent
“From the very first meeting, it became apparent that Andy Cliff was professional, committed, tenacious and enthusiastic and very much customer-led in his thinking” Jim Hickey, Head of Procurement, Luxfer MEL Technologies, Manchester
