Freight Management

Many UK importers or exporters have pretty flat organisational structures, and very few have the luxury a full-time logistics manager or supply chain manager to call upon.

Of course, most companies manage, but over time, they lose control of their freight costs, their service levels slip and they just don't have the time to manage this area proactively. This lack of control can waste money, affect their own customers and expose them to Customs compliance risk.

What we’ve learned over the past 10 years is that in many companies, logistics and compliance responsibility is usually passed to finance, administrative or purchasing staff, who do their best, but in truth, they don’t have the necessary expertise in this specialised area, nor do they have the time, and this leads to several common problems:

  • Freight costs are high and unpredictable
  • Rate agreements are out of date
  • Service levels are inconsistent
  • They don't have access to impartial and expert advice
  • They want to improve things but don't know where to start
  • Customs import procedures and classifications are unclear
  • Opportunities to reduce cost and improve processes are missed

This is why it's so important that this area of your business is managed professionally, and what we’ve found is that over 90% of customers who engage us for a Freight Review, having worked with us for the first year then transition to our Freight Management service, and indeed our very first customer from 2010 is still on board today.

These customers sit within our freight portfolio which means their freight costs are being closely managed, any service issues are nipped in the bud, and they have direct access to an unbiased and expert opinion on anything from fuel surcharges to BREXIT preparations.

Most customers also ask us to manage their import Customs compliance which means that we check every single Customs entry for accuracy in key areas such as value, commodity code and duty rate, and any errors are then identified before HMRC spot them and issue warnings or fines. If HMRC do announce that they wish to carry out a compliance inspection, they have complete peace of mind, as they can demonstrate robust compliance, complete and accurate record-keeping and solid verification procedures.

If you would like to know more, please contact us, we’re only too happy to explain how we can help and whether you decide to use us or not, you’re guaranteed to learn something!

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